Has your vehicle been towed or was your parking registration denied? Use our diagnostic resources and contact details to resolve the issue.
If a vehicle is towed for a parking violation, the towing company logs the record immediately. Enter the vehicle license plate to query recent impound records.
Search your residential community to view their designated patrol and towing company hotline.
Select the options below to trace why your vehicle was removed or why your registration request failed.
Choose the primary issue regarding your parking registration or vehicle status.
Let's check if the vehicle was legally removed due to parking enforcement.
Even with active registration, vehicles can be towed if they violate specific community rules. Did any of the following apply?
If you fail to register visitor parking or your pass expires, patrol officers authorize towing to maintain resident spaces. You must contact the towing company to recover your vehicle.
Next Steps: Check the signage at the property entrance to find the r2park towing phone number or use the lookup directory on the left side of this page.
Active registration does not protect vehicles parked in handicap zones (without permit), blocking dumpsters, parked in fire lanes, or parking double. These are immediate safety violations.
Retrieval: Contact the community dispatcher or look up the towing phone number to arrange vehicle release.
Most communities (like Veridian Apartments) enforce a strict policy where resident vehicles are not allowed to park in visitor spaces, even if they register 2 park under guest codes. Residents must park in designated resident areas.
Status: Legally towed. Retrieve your vehicle via the property's towing provider.
If you had a valid registration, parked in a legal visitor spot, and did not violate community rules, you may have been towed in error. Do not pay the towing fee without protesting.
Dispute Steps:
Select the system error message you received during the parking registration process.
To prevent resident vehicles from using guest spaces permanently, properties enforce maximum guest caps (e.g. max 5 registrations per month or 24 consecutive hours). The system automatically triggers a **register2park denied parking** status once reached.
Remedy: You must park your vehicle off-site or request a resident parking pass override from the leasing office manager.
If your license plate is blacklisted, it is due to past parking offenses, security requests, or unpaid community fines. Whitelisting is blocked by property administration.
Remedy: You must contact the leasing office directly to clear the hold. No online registration is possible.
If the system reports that a property is not found, you may be using an incorrect name. Check the signage posted at the community entrance to confirm the exact property spelling.
Tips: Ensure you type the full name (e.g., "Veridian Apartments" instead of just "Veridian"). If the problem persists, contact community management.
Getting a register2park denied parking notification can be frustrating, especially if you are visiting residents late at night. System denials occur based on rules defined by property owners, not the R2Park software itself.
Typical triggers include registration limits (such as consecutive day limits), exceeding guest counts per household, or missing active resident invitation codes. In all cases, if your registration is rejected, do not park the vehicle on-site. The patrol vehicles scan license plates multiple times a night and will dispatch tow trucks instantly.
If your vehicle is towed, you must contact the impounding agency directly. R2Park is a software registration manager and does not have information regarding tow yard physical locations, nor do we collect towing fines.
Prepare your driver's license, vehicle title or registration card, and the payment fee (usually cash or credit card). If you believe you were towed in error despite having an active registration pass, pay the release fee first to avoid accumulating daily storage charges, and then file an appeal with the property manager.